Training Event Details:

Center: Southern Saratoga County Satellite SBDC

How to Deliver Customer Service

8/15/2017 - 8/15/2017  7:30 AM - 9:00 AM
Chamber of Southern Saratoga County
58 Clifton Country Road, Suite 102
Clifton Park, NY 12065
How to Deliver Customer Service
Turning Your Customers Into Your Unofficial Sales Force

Customer service is more than a series of actions that a company or organization employs to make customers happy, it is rooted in the culture of the organization. Having a customer service plan for your business will give you an edge on the competition, help you to manage customer expectations and help you to create memorable customer experiences. During the seminar, attendees will be provided with an overview of:

How to Leverage Customer Service to Increase Revenues

How to Build and Manage Customer Expectations

How to Make Your Customers Feel Important and Appreciated

How to Train Your Employees in Customer Service Delivery

Components of a Successful Service Recovery Program

Click Here to register
Phone:  (518) 380-5077

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Language assistance services are available for limited English proficient individuals. Special arrangements for persons with disabilities can be made by calling the SBDC at least two weeks in advance.