How to Deliver Customer Service

Training Event Details:


Host: Southern Saratoga County Satellite SBDC
How to Deliver Customer Service
8/15/2017 7:30 AM - 9:00 AM
How to Deliver Customer Service Turning Your Customers Into Your Unofficial Sales Force Customer service is more than a series of actions that a company or organization employs to make customers happy, it is rooted in the culture of the organization. Having a customer service plan for your business will give you an edge on the competition, help you to manage customer expectations and help you to create memorable customer experiences. During the seminar, attendees will be provided with an overview of: How to Leverage Customer Service to Increase Revenues How to Build and Manage Customer Expectations How to Make Your Customers Feel Important and Appreciated How to Train Your Employees in Customer Service Delivery Components of a Successful Service Recovery Program Click Here to register
Phone: 518.442.SBDC
kbaker@albany.edu

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Language assistance services are available for limited English proficient individuals. Special arrangements for persons with disabilities can be made by calling the SBDC at least two weeks in advance.