The Art and Science of Superior Customer Relations - Stony Brook

Training Event Details:

Center: Stony Brook SBDC

The Art and Science of Superior Customer Relations

5/22/2019 - 5/22/2019  9:30 AM - 12:00 PM
Stony Brook Small Business Development Center
Stony Brook, NY 11794
Brian Rauer, Executive Director and General Counsel to the NY Better Business Bureau,
will talk about the essentials of great customer service and retention and
proactive staff training.

In today’s marketplace, expectations have changed; businesses must earn –
and maintain - the loyalty of their consumers by recognizing that the customer
relationship does not end at the time of purchase.

Learn how to develop a culture where staff are provided the tools to be
expert customer care managers, invested with both dispute resolution skills and
a proactive approach to customer satisfaction. Your reputation depends on it.
FREE Workshop but Registration is Required.


Click Here to register
Phone:  (631) 632-9070
sbdc@stonybrook.edu



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Language assistance services are available for limited English proficient individuals. Special arrangements for persons with disabilities can be made by calling the SBDC at least two weeks in advance.