SBDC Success Story
Elizabeth Gonsalves of Jos-El Care Agency, Inc.
Elizabeth Gonsalves is the founder and owner of JOS-EL Care Agency, a provider of home healthcare and premium care services in the five boroughs of New York City and Nassau County. She contacted the York SBDC in April 2020 to seek disaster assistance because her business had economic injury caused by the COVID-19 pandemic.
JOS-EL Care Agency, Inc. is NYS Department of Health-licensed and a Joint Commission Accredited Agency. The agency specializes in care for a wide range of medical conditions. The coronavirus pandemic pushed Gonsalves’ home health agency employment down 45%, from 95 employees to 51. Patients were forced to cancel or delay elective and routine medical procedures to free up hospital space. Because these procedures weren’t happening, that meant fewer referrals to home care service, contributing to a significant decline in revenues from previous year’s $2.5 million. With support from York SBDC advisor Brian Yeung, Elizabeth qualified for a PPP loan totaling $450,165. As a result of SBDC assistance, she saved 51 jobs, continued her operations, and has refocused on growth.
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